The Consumer Access segment comprises our landline-based broadband products as well as our mobile internet products for private users – including the respective applications, such as home networks, online storage, telephony, or IPTV

We offer our customers these internet access products as subscription contracts with fixed monthly fees (and variable, volume-based charges) and contractually fixed terms.

Broadband Connections

With our broadband products under the 1&1 brand (especially VDSL/vectoring and fiber-optic connections), we are one of Germany’s leading suppliers.

We use our own fiber-optic network (1&1 Versatel) and connect the “last mile” of VDSL/vectoring connections (FTTC = Fiber-to-the-Curb) mainly via the BNGs/Layer 2 infrastructure of Deutsche Telekom (or Layer 3 outside our own fiber-optic network). In the case of direct fiber-optic connections (FTTH = Fiber-to-the-Home), we connect the “last mile” via the FTTH home connections of leading city carriers and Deutsche Telekom. In the case of our business with ADSL connections (currently being phased out), we use further advance service providers.

Landline infrastructure for private customers

Mobile Internet

United Internet is also one of the leading providers of mobile internet products in Germany.

Since the launch of mobile services on December 8, 2023, 1&1’s mobile communications network has been fully operational. Wherever 1&1 does not yet have sufficient mobile coverage during its years of network expansion, it uses national roaming. This is currently provided by Telefónica and as of summer 2024 national roaming services are to be procured from Vodafone. National roaming is a standard procedure used in the rollout of new mobile networks that enables customers to surf and make calls without interruption in areas not yet covered. This is achieved by automatically using the roaming partner’s antennas in these areas.

Until 1&1 has migrated its more than 12 million existing customers to its own 1&1 mobile network, it will also use the Telefónica mobile network as a so-called Mobile Bitstream Access Mobile Virtual Network Operator (MBA MVNO), as well as MVNO capacities of Vodafone. As of the beginning of 2024, existing MVNO customers are being gradually migrated to the 1&1 mobile network.

Mobile internet products are marketed via the premium brand 1&1 as well as via discount brands, such as winSIM and

Broad market coverage