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Working Student (f/m/d) - 1st & 2nd Level IT Support

IONOS SE
Global Office IT
Karlsruhe
I-1689

About IONOS SE

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools. What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit. Ready for your next step? Become part of IONOS and grow with us.

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United Internet Office Building

Tasks

Join our Global IT Support (GITS) team at IONOS as a Working Student and help keep our colleagues productive. In this role, you will support daily IT operations at our Karlsruhe site, gain hands-on experience with hardware and standard workplace support processes, and learn how a modern IT service organization operates in practice.

  • Handle 1st and 2nd level support requests from employees via tickets, chat, and on-site, resolving them or escalating where needed.
  • Set up, configure, and hand over laptops, monitors, and accessories, including onboarding and offboarding equipment workflows.
  • Support hardware logistics, including stock keeping, order tracking, and asset inventory.
  • Provide day-to-day support for standard workplace applications and operating systems (Windows, macOS).
  • Create and maintain clear how-to guides and documentation in Confluence.
  • Assist with meeting-room and AV equipment support.
  • Contribute ideas to optimize support processes and explore internal AI tools to enhance operational efficiency.
  • Support local IT projects and site migrations with documentation and coordination.

Qualifications

  • Enrolled student in IT, Business Informatics, Computer Science, or a related field of study.
  • Solid understanding of PCs, common operating systems (Windows, macOS), and standard office software.
  • Service-oriented mindset with strong problem-solving skills and a structured, reliable way of working.
  • Good command of both English and German (written and spoken).
  • Initial experience in IT support, service desk environments, or ticketing tools (e.g., Jira, Confluence) is advantageous.
  • Basic familiarity with Active Directory, device management, or ITIL principles is a plus.

Benefits that make a difference

As an employer, United Internet offers interesting roles with exciting projects, personalized development opportunities and excellent career prospects.

Culture

Our working environment is characterized by flat hierarchies and short decision-making processes. We encourage a positive approach to learning from mistakes and open feedback!

Mobility

To support sustainable and flexible mobility, we provide our employees with attractive benefits packages. For example, through JobRad, you can lease your ideal bike on attractive terms. We also provide a financial subsidy for this offer. Alternatively, you can use public transport and benefit from a subsidy towards the Deutschlandticket.

Events

We celebrate our successes as a team: at United Internet, we throw legendary parties. And our varied workshops and team events foster a special sense of camaraderie.

Flexible Working

Many of our roles allow for remote working from home and flexible working hours.

Pension and health

Our employees benefit from attractive pension schemes. These include modern financial security options that support wealth accumulation. Our health and fitness programmes, covering topics such as ergonomics, exercise and nutrition, round off the package. The aim is to provide a working environment in which all colleagues can not only develop professionally but are also well-positioned for their personal future. 

Discounts

Our employees benefit from a wide range of discounts on our Group’s products and services, for example in the form of discounted broadband and mobile phone contracts. In addition, we offer exclusive price advantages for selected leisure and partner offers.

A wide range of training opportunities

Strengths are individual – and that is a good thing! Our wide range of development programmes offers excellent opportunities for personal and professional growth. From e-learnings to trainings, conferences and mentoring – we learn from, for and with one another to grow together.

Technology

To provide our employees with a productive and comfortable working environment, we rely on state-of-the-art technology. This includes high-performance hardware, ergonomic accessories and the latest software tools for efficient collaboration.

Our benefits in detail

  • Flexible working hours through trust-based working hours.
  • At some locations a subsidized canteen and various free drinks.
  • Modern office space with very good transport connections.
  • Various employee discounts for activities and products.
  • Employee events such as summer and winter parties, as well as workshops.
  • Numerous training and development opportunities.
  • Various health offers, such as sports and health courses.

Join our team

United Internet offers diverse opportunities for people who want to help shape the digital future. Those who want to contribute their strengths and grow in an innovative environment will find the right place with us.

apply online now

Two colleagues in the office
WORK UNITED.
 

Diversity enriches. Different cultures, nationalities, genders, ages, sexual orientations and religions as well as people with disabilities - we value diversity and encourage it. Because only teams that reflect all facets of society offer the best environment for creativity and make a company productive and distinctive. We value diversity and welcome all applications.

Contact

Questions?

IONOS SE
Recruiting Team IONOS

Hinterm Hauptbahnhof 3-5
D-76137 Karlsruhe
jobs@ionos.com

Please submit your application exclusively through our easy-to-use online application form. This allows us to ensure a transparent application process while maintaining full compliance with all applicable data protection regulations. Unfortunately, we are unable to accept applications submitted via email for the reasons outlined above.