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AI Sales Strategy Manager (f/m/d)

IONOS SE
Customer Service / Customer Management
Karlsruhe
Full-time
I-1590

About IONOS SE

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools. What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit. Ready for your next step? Become part of IONOS and grow with us.

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United Internet Office Building

Tasks

The AI Sales Strategy Manager serves as a strategic growth catalyst within Customer Care Sales Operations. Positioned at the intersection of human service performance and digital automation, this role leads the strategic management of human sales channels across brands such as STRATO or IONOS while pioneering the commercialization of AI-driven contact channels. By bridging the critical gap between automated support interactions and active sales conversions, the role protects existing baselines and unlocks new incremental sales revenue.

You will act as the strategic linchpin, collaborating closely with technical Interface Teams to elevate AI performance to match human benchmarks. Your daily stakeholders include Business Intelligence, Training, and Site Management to optimize the sales funnel. You will also steer external outsourcing providers and align closely with Product Management and our in-house teams to ensure a unified global strategy.

  • Architect and execute end-to-end sales strategies across Voicebots, Chatbots, and Mail AI to transform routine support into monetized cross-sell and upsell channels.
  • Analyze top-tier human sales interactions and translate proven empathy and objection-handling techniques into highly converting AI prompts and workflows.
  • Oversee external BPO partner operations, providing strategic oversight to enforce high delivery standards and maximum contract ROI.
  • Implement targeted coaching models, sales guidelines, and performance incentives to boost human and AI-assisted conversion quality.
  • Partner with Business Intelligence and technical Interface Teams to translate overarching sales targets into operational metrics, eliminate revenue leakage, and drive incremental AI-generated revenue.

Qualifications

  • Extensive experience in sales channel development, sales operations, or KPI-driven market steering in a customer care or cloud/SaaS environment.
  • Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail AI).
  • Strategic experience steering external outsourcing service providers and aligning senior cross-functional stakeholders.
  • Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.
  • Business fluency in English and German is required; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are beneficial.

Benefits that make a difference

As an employer, United Internet offers interesting roles with exciting projects, personalized development opportunities and excellent career prospects.

Culture

Our working environment is characterized by flat hierarchies and short decision-making processes. We encourage a positive approach to learning from mistakes and open feedback!

Mobility

To support sustainable and flexible mobility, we provide our employees with attractive benefits packages. For example, through JobRad, you can lease your ideal bike on attractive terms. We also provide a financial subsidy for this offer. Alternatively, you can use public transport and benefit from a subsidy towards the Deutschlandticket.

Events

We celebrate our successes as a team: at United Internet, we throw legendary parties. And our varied workshops and team events foster a special sense of camaraderie.

Flexible Working

Many of our roles allow for remote working from home and flexible working hours.

Pension and health

Our employees benefit from attractive pension schemes. These include modern financial security options that support wealth accumulation. Our health and fitness programmes, covering topics such as ergonomics, exercise and nutrition, round off the package. The aim is to provide a working environment in which all colleagues can not only develop professionally but are also well-positioned for their personal future. 

Discounts

Our employees benefit from a wide range of discounts on our Group’s products and services, for example in the form of discounted broadband and mobile phone contracts. In addition, we offer exclusive price advantages for selected leisure and partner offers.

A wide range of training opportunities

Strengths are individual – and that is a good thing! Our wide range of development programmes offers excellent opportunities for personal and professional growth. From e-learnings to trainings, conferences and mentoring – we learn from, for and with one another to grow together.

Technology

To provide our employees with a productive and comfortable working environment, we rely on state-of-the-art technology. This includes high-performance hardware, ergonomic accessories and the latest software tools for efficient collaboration.

Our benefits in detail

  • Hybrid working model.
  • Flexible working hours through trust-based working hours.
  • At some locations a subsidized canteen and various free drinks.
  • Modern office space with very good transport connections.
  • Various employee discounts for activities and products.
  • Employee events such as summer and winter parties, as well as workshops.
  • Numerous training and development opportunities.
  • Various health offers, such as sports and health courses.

Join our team

United Internet offers diverse opportunities for people who want to help shape the digital future. Those who want to contribute their strengths and grow in an innovative environment will find the right place with us.

apply online now

Two colleagues in the office
WORK UNITED.
 

Diversity enriches. Different cultures, nationalities, genders, ages, sexual orientations and religions as well as people with disabilities - we value diversity and encourage it. Because only teams that reflect all facets of society offer the best environment for creativity and make a company productive and distinctive. We value diversity and welcome all applications.

Contact

Questions?

IONOS SE
Recruiting Team IONOS

Hinterm Hauptbahnhof 3-5
D-76137 Karlsruhe
jobs@ionos.com

Please submit your application exclusively through our easy-to-use online application form. This allows us to ensure a transparent application process while maintaining full compliance with all applicable data protection regulations. Unfortunately, we are unable to accept applications submitted via email for the reasons outlined above.