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Téléconseiller (f/h/d) Niveau 1

IONOS SE
Customer Service / Customer Management
Zweibruecken
Full-time
I-132

About IONOS SE

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools. What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit. Ready for your next step? Become part of IONOS and grow with us.

To the company page
United Internet Office Building

Tasks

Chez IONOS, leader européen de l’infrastructure et des services cloud, vous collaborez au quotidien avec des équipes passionnées dans un environnement moderne, dynamique et en pleine croissance.
Nous évoluons dans l’un des secteurs les plus porteurs d’avenir et nous sommes convaincus qu’un travail de qualité peut aller de pair avec le plaisir de collaborer.

Notre culture d’entreprise repose sur des hiérarchies plates, une communication ouverte, le tutoiement, et surtout un esprit d’équipe fort.

Dans le cadre du développement de notre équipe dédiée aux clients SMB français, nous recherchons plusieurs nouveaux talents pour renforcer notre service client.
En tant que premier point de contact, vous jouez un rôle clé dans la satisfaction de nos clients. Vos principales missions seront:

  • Comprendre rapidement leurs demandes et proposer des solutions adaptées.
  • Assurer une communication commerciale claire et professionnelle.
  • Collaborer étroitement avec vos collègues pour garantir un service optimal.
  • Participer activement à l’amélioration continue de nos produits et processus.
  • Mettre à jour régulièrement vos connaissances sur nos offres pour conseiller efficacement.

Qualifications

  • Vous parlez français couramment ; l’allemand ou l’anglais est un plus.
  • Vous avez une formation en communication ou une première expérience en centre d’appel ou service client.
  • Vous aimez le contact humain et êtes motivé·e par la recherche de solutions.
  • Vous êtes reconnu·e pour vos qualités d’écoute, de communication et votre orientation client.
  • Vous êtes rigoureux·se et avez à cœur de fournir un service de qualité.

Benefits that make a difference

As an employer, United Internet offers interesting roles with exciting projects, personalized development opportunities and excellent career prospects.

Culture

Our working environment is characterized by flat hierarchies and short decision-making processes. We encourage a positive approach to learning from mistakes and open feedback!

Mobility

To support sustainable and flexible mobility, we provide our employees with attractive benefits packages. For example, through JobRad, you can lease your ideal bike on attractive terms. We also provide a financial subsidy for this offer. Alternatively, you can use public transport and benefit from a subsidy towards the Deutschlandticket.

Events

We celebrate our successes as a team: at United Internet, we throw legendary parties. And our varied workshops and team events foster a special sense of camaraderie.

Flexible Working

Many of our roles allow for remote working from home and flexible working hours.

Pension and health

Our employees benefit from attractive pension schemes. These include modern financial security options that support wealth accumulation. Our health and fitness programmes, covering topics such as ergonomics, exercise and nutrition, round off the package. The aim is to provide a working environment in which all colleagues can not only develop professionally but are also well-positioned for their personal future. 

Discounts

Our employees benefit from a wide range of discounts on our Group’s products and services, for example in the form of discounted broadband and mobile phone contracts. In addition, we offer exclusive price advantages for selected leisure and partner offers.

A wide range of training opportunities

Strengths are individual – and that is a good thing! Our wide range of development programmes offers excellent opportunities for personal and professional growth. From e-learnings to trainings, conferences and mentoring – we learn from, for and with one another to grow together.

Technology

To provide our employees with a productive and comfortable working environment, we rely on state-of-the-art technology. This includes high-performance hardware, ergonomic accessories and the latest software tools for efficient collaboration.

Our benefits in detail

  • Modèle de travail hybride, avec possibilité de télétravail.
  • Espaces de bureaux modernes, bien situés et facilement accessibles.
  • Cantine subventionnée sur certains sites et boissons gratuites.
  • Événements réguliers : fêtes d’entreprise, ateliers, etc.
  • Formations et développement professionnel variés.
  • Offres bien-être : cours de sport, etc.

Join our team

United Internet offers diverse opportunities for people who want to help shape the digital future. Those who want to contribute their strengths and grow in an innovative environment will find the right place with us.

apply online now

Two colleagues in the office
WORK UNITED.
 

Diversity enriches. Different cultures, nationalities, genders, ages, sexual orientations and religions as well as people with disabilities - we value diversity and encourage it. Because only teams that reflect all facets of society offer the best environment for creativity and make a company productive and distinctive. We value diversity and welcome all applications.

Contact

Questions?

IONOS SE
Recruiting Team IONOS

Hinterm Hauptbahnhof 3-5
D-76137 Karlsruhe
jobs@ionos.com

Please submit your application exclusively through our easy-to-use online application form. This allows us to ensure a transparent application process while maintaining full compliance with all applicable data protection regulations. Unfortunately, we are unable to accept applications submitted via email for the reasons outlined above.