Customer Campaign Manager (f/m/d)

at subsidary IONOS SE in Karlsruhe
Full-time | Permanent | Executives
Reference ID: I-936

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About us

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.   

IONOS, the leading European provider of cloud infrastructure, cloud services, and hosting services, stands for open structures, a vibrant work culture, and flat hierarchies with a dynamic team spirit. We firmly believe that work can also be fun and offer the right environment for it.

As part of our continuous growth, we are looking for reinforcement. Become part of our dedicated team and contribute to our continued success.

Tasks

• Strategic and operational planning and implementation of international omnichannel, cross-selling, and upselling campaigns for our existing customer base.
• Effective customer engagement across all our communication channels (online, email, telesales, and mobile app).
• Collaboration with product management, marketing, and customer intelligence for targeted customer engagement.
• Creation of personalized customer communication and control of its delivery across various channels.
• Continuous analysis and optimization of campaign results to increase customer satisfaction and loyalty.
• Presentation of campaign concepts and results to stakeholders and decision-makers.

Qualifications

• Several years of professional experience in sales or marketing – ideally in the IT industry.
• Experience with data-driven campaigns, ideally with CMS and email marketing tools.
• Interest in cloud and AI technologies and good technical understanding.
• Strong numerical comprehension and analytical thinking.
• Creativity and enthusiasm for innovative ideas.
• Excellent communication skills in German and English.
• Independent, team-oriented, and goal-oriented way of working.
• Resilience and solution-orientation – you keep an overview even in dynamic phases.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

apply online now