Specialist IT Support Engineer (f/m/d)

at subsidary IONOS SE in Karlsruhe
Full-time | Permanent | Professionals
Reference ID: I-1049

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About us

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.   

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Tasks

• 1st and 2nd Level Support: You will receive IT requests via phone, email, and ticketing system, analyze problems, and solve them independently or forward them to the responsible departments.
• Troubleshooting: You will assist our employees with questions about hardware (PCs, laptops, printers), standard software, and our internal applications.
• User Administration: You will manage user accounts and access rights in our system.
• Documentation: You will accurately document all requests and solutions in our ticketing system and help maintain our knowledge base.
• Hardware Management: You will assist with the setup, configuration, and maintenance of workstations.

Qualifications

• Education & Experience: Completed education in the IT field (e.g., IT Specialist for System Integration) or a comparable qualification. Initial professional experience in IT support is an advantage.
• Technical Know-how: Good knowledge of hardware (PCs, laptops, printers), operating systems (Windows, macOS), and Microsoft 365 (Office applications, Teams, Outlook).
• Communication Skills: Excellent communication skills and a strong service orientation.
• Problem Solving: Analytical skills and a structured, solution-oriented working style.
• Language Skills: Very good German and good English skills, both written and spoken.
• Personal Strengths: Team player, reliable, and highly motivated to learn.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

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