1&1 Mail & Media Applications SE

Working Student Customer Service (f/m/d)

at subsidary 1&1 Mail & Media Applications SE in Karlsruhe
Full-time | Working student | Students
Reference ID: 1488


About us

With our strong brands GMX, WEB.DE and mail.com and over 42 million active users, we are the leading email and communications platform in Germany, Austria and Switzerland. From this strong market position, services and apps are developed that simplify users' digital lives - from office tools and cloud solutions to personal ID management.

Your Tasks

As a working student in the "Customer Service/ Customer Experience Management" team, you will support the team by answering customer support requests related to our English-language GMX and mail.com e-mail service via e-mail. Furthermore, you will support the department in analyzing customer feedback and reviewing numbers from all our channels.

  • Answering 2nd level customer queries and complaint management.
  • Assisting in the management of our social media channels.
  • Evaluating customer feedback with detailed analysis of reasons for positive/negative trends.
  • Reporting product-related bugs and technical issues to the relevant departments.
  • Evaluating our KPIs and creating reports.

We Appreciate

You are currently studying business administration, information systems, communications, linguistics or similar and have at least one more year before graduation. You are a motivated team player who likes to work independently and show initiative.

  • You have very good English skills, both written and spoken (B2/C1 level).
  • You have an analytical and methodical mindset (MS Office, numbers, processes, IT know-how).
  • You enjoy working in intercultural teams.
  • You like new challenges and interesting projects.
  • You are available for 16-20 hours per week (working hours are flexible).

Please note that in order to process your application, we need to know your earliest possible start date as well as your valid enrollment certificate.

apply online now

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.


1&1 Mail & Media Applications SE
Recruiting & Candidate Management

Brauerstraße 48
D-76135 Karlsruhe