Cloud SRE Coordinator (f/m/d)

at subsidary IONOS SE in Berlin
Reference ID: 1536


About us

With its business applications, IONOS is one of the leading hosting and cloud applications providers in Europe. With our state-of-the-art technologies, we convince more than 8 million customers in many different countries every day.

Your Tasks

You will be responsible for providing hands-on BAU and Operational support to our SRE Team. Primary responsibilities are ensuring that tools, systems and processes are up-to-date and correct. To gather requirements from other business areas, coordinate priorities and escalate issues / conflicts.

  • Producing Operational Insights, reports, scorecards and analysis - using JIRA, Grafana, Prometheus, Sheets etc.
  • Gather and document requirements for the SRE team, attend project meetings and team standups.
  • Ensure that operational and Service Management processes are documented, followed and that there is sufficient quality of information in tickets and requests to provide reporting analysis.
  • Support the team with audits, security and compliance tasks.
  • Systematic problem-solving approach, coupled with a strong sense of ownership and drive.

We Appreciate

Candidates must have strong analytical and problem solving skills.

  • Must have excellent communication and relationship building skills.
  • Have worked with common ticketing systems (ie: JIRA).
  • Have experience of extracting and manipulating data and metrics directly from source.
  • Hands on knowledge of Linux Administration would be beneficial.
  • Hands on knowledge of Common scripting languages would be beneficial.
  • Should have worked within a Service Management or Coordination role within a Software or Cloud environment.
  • English is a must, German a plus.
  • Excellent communication skills and the ability to manage multiple tasks and deliver problem resolution.

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We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.


Recruiting Team IONOS

Hinterm Hauptbahnhof 3-5
D-76137 Karlsruhe